Terms & Conditions

GENERAL TERMS

This website is operated by OLY Europe B.V. The terms "we", "us", and "our" refer to OLY Europe B.V. OLY Europe B.V. provides this website, including all information, tools, and products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By accessing our site and/or purchasing products from us, you agree to be bound by the following terms and conditions ("Terms of Use", "Terms"), including any additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, and contributors of content.

Please review these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any of its features. Any new features or tools added to the store will also be subject to the Terms. You may review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to periodically check for changes. Continued use of the website following the posting of changes constitutes acceptance of those changes.

AGE OF CONSENT

By using this site, you represent that you are of legal age in your country of residence, or that you are the legal age in your country of residence and you have provided us with your consent to allow any of your minor dependents to use this site.

PROHIBITED USES

You may not use our products for any unlawful purpose or engage in any unauthorized activity, including violating any applicable laws in your jurisdiction. You must not transmit any destructive code, such as viruses or malware. Any violation of these terms will result in immediate termination of your access to our services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time, for any reason. You understand that your content, excluding credit card information, may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

PRICES AND VAT

All prices displayed on the website are in euros (€). For sales within the EU, VAT is charged according to OSS (One Stop Shop) regulations, based on the destination of delivery. For example, VAT is 9% in the Netherlands and 12% in Sweden. The applicable VAT rate will be calculated and shown at checkout based on your delivery address.

PAYMENT METHODS

We accept the following forms of payment:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Klarna
  • Bank Transfer

Your order will be processed once payment is received. Please note that any currency conversion fees may be applied by your payment provider.

BILLING AND ACCOUNT ACCURACY

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. Restrictions may apply to orders made by the same account, the same payment method, or using the same billing/shipping address. In such cases, we will notify you via the contact details provided at the time of ordering. You agree to provide current, complete, and accurate billing and account information for all purchases made on our site. You agree to update your account details, including email address and payment information, to ensure timely transaction processing.

DELIVERY TERMS

We deliver to all addresses within the EU. Shipping costs and delivery information, including delivery times, are provided on our shipping and delivery page.

RIGHT OF WITHDRAWAL AND RETURN POLICY

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods. Returned products must be in their original packaging and in the same condition as when delivered. To exercise this right, please contact our customer service. The customer is responsible for return shipping costs unless the product is defective or damaged upon delivery. In cases of faulty or damaged goods, please contact us within 7 days of receipt.

LIMITATION OF LIABILITY

OLY Europe B.V. is not liable for indirect damages or financial losses arising from the use of products purchased from us. We reserve the right to modify prices and terms without prior notice.

MODIFICATIONS TO PRICES AND SERVICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part thereof, without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuation of services.

GOVERNING LAW

These Terms and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the Netherlands.

CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us at support@olyeurope.com. Our contact details are as follows:

OLY Europe B.V.
Weena 690
3012 CN Rotterdam, Netherlands
VAT Number: NL866557404B01
Website: https://olyeurope.com