Refund & Refund Policy

Refund & Refund Policy

Thank you for shopping at OLY Europe. We strive to ensure your satisfaction, but if you are not completely satisfied with your purchase, please review our return policy below.

Right of Withdrawal
As a customer within the EU, you have the right to withdraw from your purchase within 14 days of receiving your order. To qualify for a return, the items must be in their original packaging and in the same condition as when they were received.

Return Process
To initiate a return, please contact our customer service team at support@olyeurope.com. Be sure to include your order number and details about the product you would like to return. Once we have reviewed your request, we will provide you with instructions for completing your return.

Return Shipping Costs
The customer is responsible for covering the return shipping costs unless the product is defective or damaged upon arrival. In cases of defective or damaged goods, please contact us within 7 days of receipt to arrange a return at our expense.

Refunds
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within a certain number of days, depending on your payment provider.

If you have any questions, please contact us at support@olyeurope.com.