Privacy Policy

Privacy Policy

This Privacy Policy describes how OLY Europe B.V. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase through 42e043-7c.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as set out below. The information that we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security purposes.
  • Customer support information, including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, your account, device information, browser information, information about your network connection, your IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: We use your personal information to provide the Services, including processing payments, fulfilling orders, managing accounts, and handling returns.
  • Marketing and Advertising: We may use your personal information for marketing purposes, such as sending promotional emails or displaying personalized ads.
  • Security and Fraud Prevention: We use your personal information to detect and prevent fraud or malicious activities.
  • Customer Support and Service Improvement: We use your personal information to provide customer support and improve the Services.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use related to powering our store with Shopify, please visit https://www.shopify.com/legal/cookies. Cookies help us to power and improve our Site and Services.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for contract fulfillment or other legitimate purposes. This may include:

  • Vendors or service providers who work on our behalf, such as IT management, payment processing, and customer support.
  • Marketing partners to offer promotional services.
  • When you direct us or provide consent, such as when using social media logins or integrations.
  • Within our corporate group, in our legitimate interest to run our business.

Security and Retention of Your Information

We take steps to protect your personal information, but no security measures are foolproof. The retention period for your personal information depends on factors such as whether we need the data to maintain your account or comply with legal obligations.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Delete: You may request that we delete your personal information.
  • Right to Correct: You may request that we correct inaccurate personal information.
  • Right to Object to Processing: You may object to the use of your personal information for certain purposes, such as marketing.

To exercise these rights, please contact us using the details provided below.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at info@olyeurope.com or send mail to:

OLY Europe B.V
Weena 690
3012 CN Rotterdam
Netherlands

Last updated: September 10, 2024